Section 01
What Information We Collect
Gowing bd collects certain information to deliver its services smoothly and keep your account secure. This information is gathered in two ways — either provided directly by you, or collected automatically as you use the service.
Directly Provided Information
| Data Type |
When It's Collected |
Mandatory |
| Full Name |
At Registration |
Yes |
| Mobile Number |
At Registration |
Yes |
| Date of Birth |
For age verification purposes |
Yes |
| National ID |
During KYC Verification |
When Required |
| Payment Information |
At the time of deposit/withdrawal |
Yes |
| Address |
During KYC Verification |
When Required |
Automatically Collected Information
When you use gowing bd, certain technical information is collected automatically. This data is used to maintain site security, improve performance, and detect fraud.
- Device Information (model, operating system, browser)
- IP Address & Approximate Location
- Login Time & Session Data
- Page Visits & Click Patterns
- Betting History & Transaction Logs
Transparency Guarantee: gowing bd never accesses your device's microphone, camera, or contact list. We only collect information that is strictly necessary.
Section 02
Cookies Policy
Gowing bd uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies: Used to maintain login sessions, store security tokens, and save language preferences. The site cannot function properly without these cookies.
Analytics Cookies: Used to understand which pages are visited most and where issues occur. This data is used solely to improve our service.
Preference Cookies: Used to remember your language, theme, and other preferences so you don't have to adjust your settings every time.
Cookies can be deleted or disabled at any time through your browser settings. However, disabling essential cookies may affect login functionality and other site features.
Section 03
How Your Information Is Used
Gowing bd uses collected data only for specific, legitimate purposes. We never misuse your information or use it for anything beyond what you have consented to.
- Account registration, verification, and management.
- Processing deposits, withdrawals, and financial transactions.
- Customer service and support delivery.
- Detection and prevention of fraud and money laundering.
- Age and identity verification (KYC).
- Sending personalised offers and bonuses (only with your consent).
- Improving service quality and testing new features.
- Compliance with legal obligations.
Marketing Communications: gowing bd sends promotional messages only if you consented to receive them during registration. You may withdraw that consent at any time.
Section 04
Data Sharing & Third Parties
Gowing bd does not sell your personal data to third parties. However, limited data sharing may be necessary in certain specific circumstances.
Payment Processors: Necessary information is shared with mobile banking services such as bKash, Nagad, Rocket, and others to process transactions. Each of these services has its own privacy policy.
Legal Authorities: Providing information in compliance with court orders or government directives is a legal obligation. In such cases, we share only what is specifically requested.
Security Partners: Limited and secure data sharing with trusted technology partners may occur to ensure fraud detection and cybersecurity.
Business Restructuring: If gowing bd undergoes a change in business structure, your data may be transferred to the new ownership — however, this Privacy Policy will continue to apply.
Please note: gowing bd never sells your data to advertisers or data brokers. This is a strict, non-negotiable policy.
Section 05
Data Retention Period
Gowing bd does not retain your data longer than necessary. Each type of data has its own retention period, determined by legal or business requirements.
| Data Type |
Retention Period |
Reason |
| Account Information |
Duration of active account + 5 years |
Legal Compliance |
| Transaction Records |
7 Years |
Financial Controls |
| Customer Support Chat |
2 Years |
Service Quality Improvement |
| Login Logs |
1 Year |
Security Monitoring |
| Marketing Preferences |
Until consent is withdrawn |
Personalization |
Once the retention period expires, gowing bd securely deletes or anonymizes your data. You may also request early deletion before the period ends — however, certain data may need to be retained due to legal obligations.
Section 06
Your Rights
As a gowing bd member, you have specific rights over your personal data. We respect these rights and respond to any request within a maximum of 30 days.
You can request to know what data gowing bd holds about you and how it is being used at any time. Submit a request to support@gowingbd.app and full details will be provided within 30 days.
You can request a correction if any of your information is inaccurate. Some details can be updated directly through your account settings; for more sensitive changes, please contact support.
You can request that your data be deleted. However, certain information — including transaction records — must be retained for a specified period due to legal obligations.
You have the right to object to your data being used for marketing or profiling purposes. You can opt out of marketing communications through your account settings or by contacting support.
You may request a copy of your data in a common format (such as CSV), which can then be used to transfer it to another service.
Section 07
Security Measures
Gowing bd uses industry-leading security measures to protect your data — not just a single layer, but multiple layers of protection.
SSL/TLS Encryption: All site traffic is protected by 256-bit SSL encryption. No third party can intercept data transmitted between your browser and our servers.
Two-Factor Authentication (2FA): Mobile OTP verification is available at login. Keeping this active ensures no one else can access your account.
Data Masking: Stored payment information is masked. Even staff cannot view full payment numbers — only the last few digits are visible.
Real-Time Monitoring: An automated system monitors for suspicious activity 24/7. Alerts are triggered automatically whenever unusual logins or transactions are detected.
Secure Servers: Data is stored in secure data centers that undergo regular security audits and penetration testing.
In the Event of a Data Breach: In the event of a data breach, gowing bd will notify affected users within 72 hours and take immediate protective measures.
Section 08
Minor Protection
Gowing bd strictly prohibits anyone under 18 from using its services. We take the protection of minors' privacy especially seriously.
- Age verification is mandatory at the time of registration.
- No data is collected from users under 18 years of age.
- If a minor is found to have created an account, their data is immediately deleted and the account is closed.
- Parents can contact support if they have any concerns.
For Parents: If you suspect your child is using gowing bd, contact us immediately at support@gowingbd.app. We will take prompt action.
Section 09
Privacy Policy Updates
Gowing bd may update this Privacy Policy when necessary. We always notify users of any significant changes in advance.
- For significant changes, you will be notified via SMS to your registered mobile number or through an on-site notification.
- The date of any change will be noted at the top of the page as "Last Updated".
- Continued use of the service after any changes takes effect constitutes acceptance of the updated policy.
- For major changes, your consent may be requested again.
Section 10
Contact & Complaints
If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us. gowing bd takes every request seriously.
Email: For any privacy-related requests, email us at support@gowingbd.app. We will respond within a maximum of 30 business days.
Live Chat: Use the site's live chat support for immediate assistance. Our
Help Center page for more details.
Response Time: Standard requests are handled within 7 business days; complex requests within a maximum of 30 business days.